This is a simulcast with Duncan's Diurnal Diatribe
Have you ever had a problem and tried to solve it online over a bank holiday weekend? For the last few bank holidays I have had something to try to resolve that surfaced just as the holiday had started or was about to start. Something different each time.
In all faith and with confidence you write to the support line, help line ... and explain everything. Then sudden death. Nothing happens. Nothing.
So this has happened again: I got an email on Thursday to tell me that the latest upgrade to some software that I want to upgrade has arrived. Yesterday, Good Friday, I tried to upgrade but for some reason it won't accept any of my email addresses as my registered address even though my copy is fully registered.
So I wrote yesterday morning to ask how to resolve this and pay for the upgrade. Death by silence.
If I complain about this or make a suggestion when they do reply, which effectively will be Wednesday because it's American software and I am more than a working day ahead of them, they will ignore it as a whinging Limey's rant!!
End of rant!
DW
Saturday, April 3, 2010
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